Player Safety

akk99 Responsible Gaming

Gaming should be fun and nothing more. akk99 provides players with self-control tools, limits, and support so everyone can play safely.

Gaming is entertainment, nothing more

At akk99, we place the highest value on our players always experiencing gaming as enjoyable entertainment. Gaming is not a way to earn income — it is a place for fun, unique experiences, and excitement. That is why responsible gaming is one of the most important values on our platform.

We understand that as the amount of gaming grows, financial pressure, relationship problems, or mental health issues can arise. To help players in those situations, we have built self-limiting tools. This page explains clearly how to use them.

Gaming is great as long as it stays fun. Knowing when to stop is the mark of a responsible player, and it is the best way to keep that fun going.

The akk99 platform is for players aged 21 and above only. Anyone below that age is not permitted to take part in any games. Please make sure you enter your correct age when registering. We are committed to ensuring that family members — especially children — are not introduced to gambling.

Control Tools for Players

You can combine and use the tools we provide however you need

Deposit Limit

Set the maximum amount you can deposit daily, weekly, or monthly yourself. This tool is designed to help you manage your budget in advance.

Play Time Limits

You can set in advance how long each session can last. When the time is up, the platform will notify you, and you will need to actively choose to keep playing.

Loss Limits

Once your losses reach the amount you set in advance, your play will stop automatically. This is an effective way to keep your spending under control.

Temporary Break (Time-Out)

If you need a break, you can use the Time-Out setting to step away from play for anywhere between 24 hours and 6 weeks. During that period, you will not be able to take part in any games.

Self-Exclusion

If your gambling problem is serious, you can request a Self-Exclusion for 6 months, 1 year, or longer. Your account will not be reopened until that period has ended.

Play Time Reminders

At every interval you choose, a reminder will appear asking you to pause and check in. It is a chance to reflect on how long you have been playing and whether it is still good for you.

Warning Signs

If you notice any of the following in yourself, it may be time to take a step back and think about your play

  • You feel the urge to keep playing to win back money you have lost
  • You decided not to play but find yourself pulled back against your better judgment
  • You are putting gambling ahead of family, friends, or work
  • You feel the need to hide your gambling or you downplay how much you actually play
  • You are trying to borrow money for gambling or you are under financial pressure because of it
  • You feel bored, angry, or restless when you are not gambling
  • You keep playing without looking back at your history — you have lost track of how much you have spent

Practical Tips for Playing Safely

Follow these steps early and you can keep your play enjoyable for the long run

01

Set a Budget

Decide how much you will spend before you start — only play with an amount you can afford to lose, not money you are counting on getting back. Commit to staying within that budget.

02

Set a Time Limit

Decide how long you will play before you start. After half an hour or an hour, take a break and reconnect with the world around you — do not let yourself get buried in the game.

03

Do Not Play Under Pressure

Your judgment drops when you play while angry, down, or stressed. Wait until those feelings have passed before playing.

04

Ask for Help

If you feel things are getting out of hand, do not keep it to yourself. You can reach out through akk99's 24/7 Live Chat, and we can also point you to specialists if needed.

We Are Here for You

If you think gambling is becoming a problem, contact akk99 right away. We are available 24 hours a day to listen and connect you with the right tools. Our team takes this seriously — it is what is needed to provide a fair playing environment.

24/7 Live Chat

You can contact us directly through the platform. Support is available in Myanmar language, and our team is experienced in helping you set up your personal control tools.

Contact by Email

If you cannot reach us right away, write to us at [email protected] and describe your situation. Our team will follow up promptly.

Responsible Gaming Quick Answers

Log in to akk99 and go to your Account Settings. Under the "Responsible Gaming" section, you can set a Deposit Limit on a daily, weekly, or monthly basis. If you are unsure, contact us via 24/7 Live Chat.

After the Self-Exclusion period ends, we will reopen your account only if you request it yourself. We will not reopen it for any reason before the period is up. To adjust or extend this period, contact us at [email protected].

Go back and read the "Warning Signs" section on this page — if any point applies to you, contact us via akk99's 24/7 Live Chat. We will help you set a Time-Out or Self-Exclusion yourself.

A Time-Out ends automatically only when the period you chose has passed. Just like Self-Exclusion, it cannot be cancelled during that period — we follow this strict no-override policy because these tools provide real protection.

Use a strong password on your account and never share it with anyone. Lock your phone or computer when you are not using it. Talk to your children about gambling in advance — explain that no one under 21 is allowed to take part.

Contact akk99's 24/7 Live Chat or [email protected] right away. We will set up a Self-Exclusion for you and can point you toward places where more help is available. Speaking up takes courage — do not face this alone.

Enjoy the Fun, Stay Safe

akk99 has hands-on tools to help you play safely and securely.
Set your limits and enjoy a play experience you can feel good about.